Participating in the loyalty program means you agree to the following: 

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• You can check your points in-store.

• You must present your registered mobile phone number when you wish to redeem your reward. 

• Your points and rewards may not be exchanged for cash. 

• Each reward is accumulated and redeemed in blocks of $10. If the purchase amount is lower than the reward, the remaining unutilized amount from the reward will be forfeited. e.g. You have a total of $30 in rewards but your purchase is only $28. You may use your $30 reward to offset your purchase, but the balance of $2 will not be returned to your account, or be exchanged in cash.

• Each reward can only be used towards the full payment in a single receipt.

• No minimum purchase is needed to redeem your reward.

• Your points and rewards cannot be transferred, bought, sold, or traded in any way. 

• You can use your points to redeem rewards only via your personal account. 

• Unless otherwise indicated, points are earned on all purchases except rewards, delivery charges, carrier charges, and purchase of cash vouchers. 

• Points obtained will expire after 1 year from the date of purchase.

• Rewards cannot be used in conjunction with other promotions, offers or discounts unless otherwise stated.
   

Unless otherwise stated, rewards can only be used to purchase any Design Orchard Retail Showcase products, except delivery charges. 

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The program terms and conditions, FAQs, structures, or any other details of the program are subject to change at any time. 

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We further reserve the right to change, modify (this includes how points will be earned and redeemed and the types of rewards available), discontinue, terminate or cancel the program at any time and at our sole discretion. Any changes, modifications, or termination of any part of the program or its terms will be effective upon publication of those changes on the Site.

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Your continued participation in the program will confirm your acceptance of such changes or modifications. Therefore, you should review these terms and conditions and applicable policies frequently to understand the terms and conditions that apply to the program.